Window and Glass Specialists

Provision is Santa Cruz’s Full Service Glass Shop

Two Man Replacing Windshield — Auto Glass in Santa Cruz, CA
Provision Glass History
After more than eight years in the glass industry and learning just about all one could learn in the glass trade, Doug Doering opened D&D Glass in Santa Cruz in January of 1987. In July of 1993 the name was changed to Provision Glass Company and began to expand, going from 2 employees to more than 14 in 2001. Through this journey we have developed a strong team of devoted and qualified personnel. Our shop has moved a few times until March of 2000 when our Santa Cruz Location moved to our own property at 2455 Chanticleer Ave. Santa Cruz, near Staples and the New Live Oak Business Park.

Provision Glass "Providing Quality Service and Products" in Santa Cruz
Our motto implies a high level of integrity, professionalism and personal customer service. We treat our customers, accounts and insurance companies the way we wish to be treated. This insures high value delivered satisfaction, repeat business and continued referrals.

Background of Provision Glass in Santa Cruz
For many years people have dealt with unqualified workmanship, unsafe installations and lack of mobile service. Through our strong team efforts and continuing education we have been able to provide the training and certified technicians to ensure quality and safe installations.
Our company has been profitable from the beginning. Annual growth has been between 35% and 100% from the early 1990's and continues to grow with hard work, professionalism and team spirit.

Who Provision Glass Serves in Santa Cruz
The ability to provide quality personal service is a capability unique to Provision Glass. As we continue to grow we strive to keep the small company atmosphere and big business stability, strengths and benefits.
Provision Glass's target market includes private and business building contractors, Insurance Companies, National networks, Auto Dealerships, Auto Sales Companies, Auto Service Companies, Fleet Accounts, Auto Body Shops, Retail Customers and business to business networking.
By Providing our services with integrity and honesty we have maintained a tremendous customer base who wants quality service and willing to pay a little more for it and trust those who refer them to us.

Mission Statement of Provision Glass
Our mission is to serve our community for generations with services and products that exceed their expectations. We will remain one of the top choices in Santa Cruz County when choosing a glass and window company. We will work with our employees to achieve their personal goals in life to continue building our team spirit. We will continue to believe in God and the American way of life.

Glass Window In White Walls — Auto Glass in Santa Cruz, CA
Warranties for Provision Auto Glass in Santa Cruz
Provision Glass & Window, Inc. guarantees its labor and workmanship to be free of defects and to meet or exceed industry standards. All product/material warranties will be extended from the product manufacturer and is excluded from this warranty. This limited warranty extends to the original purchaser and expires one year from the finish date of the original repair/replacement.

If the products or installation of the products have defects that are covered by the aforementioned limited warranty, you may contact Provision Glass & Window, Inc. who will repair or replace the product. If a product fails due to defects in material or workmanship during the warranty period, we will, at our option, repair or replace it with the most nearly identical product, which we sell at that time.

In order to exercise you rights under this limited warranty, contact Provision Glass & Window, Inc. provide evidence of the installation by Provision Glass & Window, Inc. (such as a copy of the invoice) and the defective product or defective installation will be corrected without charge.

Windshield Repair Warranty

The repair process involves the injection of special adhesives into the damaged part of the glass. The degree of success of each repair is a function of several variables. The best results are obtained when the damage is recent, the point of impact is small, the cracks around the damaged area are small, and there is no moisture or foreign matter in the damaged area.

In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and Provision Glass Company is not responsible for such damage.

If you are dissatisfied with the repair, Provision Glass Company will apply the cost of the repair, to your purchase of a new windshield. The new windshield must be purchased from and installed by Provision Glass Company. If your insurance paid for the repair, any credit will be applied to the portion of the charges to be paid by the insurance company for the new windshield.

This warranty is not transferable and applies as long as you own the vehicle on which the repair was made.

Online Information Sources
Interlite GlassBytes
The latest automotive glass and industry related news
News, articles and information.
More information and links to other glass sites.

Training Organizations
Inter-Industry Conference on Auto Collision Repair. International, not-for-profit training organization dedicated to improving the quality, safety, and efficiency of auto collision repair for the ultimate benefit of the consumer.

Online Articles
"Shielding More Than the Wind" - ABC News
"A windshield can be as important to auto safety as seat belts, air bags and anti-lock brakes. More than just protection from wind, rain and debris, auto glass can save lives by preventing the driver and passengers from being thrown out of a vehicle in a collision. And, today more than ever..."

Glass Associations
The National Glass Association. NGA's mission is to fully represent the American architectural and automotive glass industries, by providing education and information; promoting safety and ethics; and protecting industry interests.

National Auto Glass Specifications. Technical auto glass and related parts information.

Independent Glass Association.

California Glass Association.

Automotive Glass Consultants.Training courses and services covering all aspects of the auto glass industry.
Call Us For Your Estimate 831-477-1000